At Pool-Heaters we use suppliers all over the country to ship our products directly to you, in doing so gathering tracking numbers and finding out the current status of your order can take from 24-48 hours. The best way to receive order information is through our automated system via Email. When sending a email please include your email address, phone number, and order number. The more information you provide the better service we can provide. All emails and inquires will be responded via email within 24-48 hours. RA's (Returns) will only be displayed on your login for 30 days from date of receipt of product per store policies, no exceptions. Please login below to access forms for returns, (RA's) or damaged items. Warranty information is provided from manufacturer and we can assist with warranty but ultimately any and all warranty has to go through the manufacturer.
3667 Omec Park Dr.
Rancho Cordova, CA. 95742